Twilio subprocessors
The sub-processors Twilio discloses on its public subprocessor page, in a consistent format with change tracking. Last checked 10 June 2026.
View Twilio's official list| Subprocessor | Purpose | Location |
|---|---|---|
| Prevention of illegal or unwanted communications over Twilio’s messaging services | USA | |
 Amazon Bedrock | Vendor for AI functionality in product | USA |
| Vendor for AI functionality in product | USA | |
| AWS | Infrastructure Provider providing hosting services and storage. | USA or EU (Dublin) as selected by customers |
| Infrastructure Provider providing hosting services and storage. | USA, EU | |
| Infrastructure Provider providing hosting services and storage. | North America | |
| Operational monitoring | USA | |
| Speech to text and text to speech APIs | USA | |
| Infrastructure Provider providing hosting services and storage. | North America EU | |
| Connectivity services to customer’s Google CCAI instance. | UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) | |
| Storage, indexing, and retrieval of log data and User Personal Data (such as User IDs, emails, and metadata) to facilitate search functionality and system monitoring | USA | |
| AI features as enabled by customer for the purpose of summarization and sentiment analysis | USA EU | |
| ETL (Extract, Transform, Load) Service / Automated Data Integration | USA | |
| Data analytics functionality for customers who have enabled the feature in Twilio Flex. | USA | |
| Message delivery for outbound/inbound Twilio Verify services. | USA, South America: Chile, Europe: Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore | |
| Collaborative data workspace / Analytics & reporting | USA | |
| Observability & Application Performance Management (APM) | USA | |
| AI security monitoring, data leakage prevention, and real-time threat detection within automated workflows. | USA | |
| Infrastructure Provider providing hosting services and storage. | North America | |
| Outbound/inbound message delivery | USA | |
| Vendor for AI functionality in product | USA | |
| Processing pseudonymized Customer Account Data to facilitate document gating, and personalized service configurations | USA | |
| Vendor for AI functionality in product | USA | |
| Customer Support Infrastructure / Help Desk Platform | UK | |
| Outbound email messaging service. | USA | |
| Outbound SMS messaging service | USA | |
| Customer Support chat/messaging solution. | USA | |
| Storage services | USA | |
| Event delivery (webhooks as a Service) | USA | |
| Scheduling and execution of the customer defined workflows. | USA | |
| Provision of the Twilio Services | USA | |
| Transcription services for customers who have enabled transcriptions on supported products. | USA |
Change history
No changes detected yet — tracking since 10 June 2026. When Twilio adds, removes, or modifies a sub-processor, it will appear here.
Frequently asked questions
How many subprocessors does Twilio have?
Twilio currently discloses 32 sub-processors on its public subprocessor page (last verified 10 June 2026).
Where does Twilio process data?
Of the 32 listed subprocessors, 26 disclose a processing location outside the EEA. See the location column above for each vendor.
When did Twilio last change its subprocessor list?
No changes detected since we began tracking on 10 June 2026.
Maintaining a subprocessor list like this one?
This page tracks a list someone updates by hand. subprocessor.io gives your customers a live subprocessor list that updates itself — with Article 28 notifications and an audit trail built in.
See the live subprocessor listData extracted automatically from Twilio's public subprocessor page on 10 June 2026. Subprocessor.io is not affiliated with Twilio. This page is provided for research convenience and is not legal advice — always verify against the official list linked above. Spotted an inaccuracy? Tell us.